Very good software
November 04, 2021
Very good software
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
This program has replaced two of our old systems and has made life a whole lot easier. I would say, in our company, that the reporting can be a lot to process and we probably do not use it to the best of our potential but it is an awesome feature. Another good thing about this software is that I can now pull up my dashboard on my tablet to keep an eye on things while doing other tasks. One downside is that my dashboard is private but openly viewed by everybody else, I am unsure of a way to change this if it's even possible.
- Dashboard graphics.
- UI
- Intricate reporting system.
- Reporting feature is slightly confusing.
- Everybody can see my dashboard, even though it's set to private.
- Streamlined workflow.
- Live agent stats.
- Quick reporting.
Customized call scripts are already a feature and custom reports have helped tremendously, they have reduced time spent checking, what used to be, 3 different systems, and a long process. Now it is all in one place which helps out carrying out more duties done during the day to day.
Yes - It replaced 2 or 3 systems and integrated them all into one which has massively increased workflow.
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?
Yes