Awesome Product
May 26, 2020
Awesome Product
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE inContact CXone
NICE inContact CXone is being used in multiple departments, and it has resolved the business problem of interdepartmental disconnect.
- The ability to view the availability of other colleagues and supervisors is very helpful.
- It has an amazing feature that allows you to monitor calls, which it extremely helpful for customer service call-center-type training.
- The chat feature is very cool - you can handle up to three different chats at a time! They're all kept in the same window and color-coordinated to minimize confusion.
- It would be nice if there was an automated sound or something that prompts the representative to know that they are processing a call-back. It can be difficult at first to differentiate between answering a call and making a call when working the queue.
- It has given our team the ability to continue thriving by providing exceptional service to our customers during the COVID-19 pandemic. NICE inContact CXone played a key role in our seamless transition to working from home and has not only allowed us to stay connected with our customers but also with each other.
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