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NICE inContact CXone Review
October 05, 2020

NICE inContact CXone Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE inContact CXone

NICE inContact CXone really helps us a lot when it comes to monitoring and evaluating our engineers from a QA perspective. NICE inContact also delivers good service when engineers take calls. Thank you for providing such good service for all of us. This means a lot when it comes to a situation like this when a pandemic strikes. NICE inContact really does a great job.
  • Was able to monitor the calls via 8x8
  • Easy to use
  • User friendly
  • Easy to access
  • Some call durations are not accurate compared to the actual call duration.
  • NICE inContact automatically closes if left in the background
It helps us a lot on a daily basis.
It's user friendly.
NICE inContact CXone, NICE inContact CXone, 8x8 Contact Center
Would love to recommend NICE inContact CXone. It's the best choice to use during this pandemic.

NICE CXone Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
10.0
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Evaluating NICE inContact CXone and Competitors

  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation
  • Third-party Reviews
Good Service