How Okta keeps you close to your Customers Concerns
December 19, 2023
How Okta keeps you close to your Customers Concerns
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Okta Workflows (Azuqua)
We use it to keep record of customer's accounts, the contact each customer mades when he reaches out to us, to created cases related to customer contacts, which are typically about concerns or issues they experience, we use it to take chats, calls, emails, etc.
- keep record of customers
- take calls and chats, emails.
- good aplication to combine different tools that we use on the worksite.
- Sometimes it lags.
- When connection is lost is difficult to get connected again, need to re-upload page multiple times.
- It is very good to maintain customers updated.
- It is good so we can not delay on our responses, and customers keep confidence in us.
- We are able to work multiple persons on a single case without having dificulties on finishing the tasks.
I think Okta is so much more complete and FUB is more only sales oriented instead of Customer Service, with Okta you can call, chat, get in contact internally with other departments, and do different things to solve customer issue.
Do you think Okta Workflows (Azuqua) delivers good value for the price?
Not sure
Are you happy with Okta Workflows (Azuqua)'s feature set?
Yes
Did Okta Workflows (Azuqua) live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Okta Workflows (Azuqua) go as expected?
No
Would you buy Okta Workflows (Azuqua) again?
Yes