Engaging Socially? The Best Balance Of Capability, Usability and Affordability for Social Engagement Platforms
Software Version
Basic, Basic+, Business, Agency
Modules Used
- Core Platform, Advocacy Board, Advanced Analytics
Overall Satisfaction with Oktopost
Oktopost is a business-centric social engagement platform that provides organizations with the capability to listen, learn, and share on leading social media networks from a single web-based interface delivered securely via a SaaS model.
At ComplexDiscovery I am using Oktopost as the core social engagement platform for both my organization’s social media engagement (Corporate Communications) AND for client social media programs (Agency Model).
Having utilized multiple social media platforms with capabilities ranging from individual B2C support to agency B2B support, I have found Oktopost to have the best balance of functionality and focus.
Key functionality that influenced my decision to select Oktopost includes:
1) Social Network Support: Currently All Four Primary B2B Networks
2) Multiple Account Management (Across Accounts And Networks)
3) Ease Of Access (Intuitive Interface, Ease of Use)
4) Dynamic Scheduling (Manual and Auto Scheduling Capability)
5) Robust Analytics (General and Specific Analytic and ROI Information).
Oktopost effectively addresses my need for:
1) Reach
2) Usability
3) Metrics
4) Affordability
Pros
- Autoposting: Allows users to easily schedule messages to multiple networks and social profiles. This was the capability that led me to Oktopost as its ease of use and comprehensive calendar view allowed me to manage complex social media programs in a time efficient manner.
- Integration: Allows users to integrate social media efforts with key marketing/CRM platforms to include Act-On, Marketo, Eloqua, and SalesForce. Integration allows users to translate metrics into actionable information for shaping all marketing efforts.
- Social Streams: Ability to view and act on all social media networks and individual user profiles allows users to manage all social media activities from within a single web-based browser environment.
- Content Curation: Integration with Feedly coupled with strong search capability allows users to discover and curate top trending topics from across the web.
- Advocacy Board: Unique capability that expands the use of Oktopost across an enterprise by allowing invited colleagues to share trusted content created and shared within Oktopost.
- Advanced Metrics: Detailed metrics provides users the ability to translate activity into understanding. Intuitive reporting function also allows for the creation and sharing of professional reports with clients and users.
Cons
- Increased integration with supported social networks and expansion of support beyond current supported networks.
- Streamlined authentication / re-authentication process.
- Ability to add sequencing parameters to autoposting capability.
- Buffer,Hootsuite Pro,Gremln
- Ability to quickly and comprehensively provide metrics on all activities to internal users and external clients helps inform and direct immediate and long term posting decisions.
- Ability to integrate with websites and marketing platforms allows for an understanding of user interest beyond the awareness arena and into the conversion arena.
- Ability to quickly post allows for immediate input during time sensitive social discussions.
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