Item: Omnify
Rating: 10
Author: Verified User

Overall Satisfaction with Omnify

Use Cases and Deployment Scope

Omnify is utilized by the resident property management portfolio in scheduling appointments for our business offices and amenities. It addresses our need in monitoring the use of our facilities in controlled numbers. It has allowed us to open our amenities to our residents which would otherwise still be closed due to the pandemic.

Pros and Cons

Pros

Customer service is amazing during setup.
Professionally created app and customer experience.
Ease of use, control of business and peace of mind.

Cons

Better training videos to use at our own pace.
Create a user manual.

Return on Investment

Customer retention.
Customer satisfaction.
Employee time saver.

Alternatives Considered

Have not reviewed any others.

Usability

The customer support has been amazing, the people are friendly and have guided through the experience so we can deliver outstanding customer service on our end as well to our customers.

Support Rating

The overall support has been outstanding.

Key Insights

Do you think Omnify delivers good value for the price?

Yes

Are you happy with Omnify's feature set?

Yes

Did Omnify live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Omnify go as expected?

Yes

Would you buy Omnify again?

Yes

Likelihood to Recommend

I am most impressed with the ease of use and customer service. The app allows customers to schedule their own appointments at their convenience and not wait on a telephone call back. It also allows them to view the rules of the facility including Covid questions prior to scheduling. If the schedule is full it allows for a waiting list which is automatically contacted if the schedule has an opening. Very user friendly with customer satisfaction.

Comments

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The Scheduler with outstanding customer service from the creators of the APP