OneSource Virtual is a great partner
Updated December 02, 2021
OneSource Virtual is a great partner
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with OneSource Virtual
OneSource Virtual is our professional tax services partner. They are invaluable to ensure that our payroll tax processes are completed accurately and in a timely manner for all jurisdictions. They are able to quickly follow up on any inquiries from jurisdiction and ensure that our accounts are balanced and accurate. We also use OneSource Virtual as an AMS vendor providing support to our projects when our internal team does not have the capacity or expertise to take on a new project. Their thorough and accurate work is always according to our guidelines and they complete tasks in a timely manner. They are a true partner ensuring that we are successful.
- Timely and Accurate Filings
- Quick and Easy to understand responses to questions
- Flexibility to support projects to keep our team on track with important initiatives
- We have had positive experiences and have not yet experienced anything specific that calls for room for improvement
Do you think OneSource Virtual delivers good value for the price?
Yes
Are you happy with OneSource Virtual's feature set?
Yes
Did OneSource Virtual live up to sales and marketing promises?
Yes
Did implementation of OneSource Virtual go as expected?
Yes
Would you buy OneSource Virtual again?
Yes
- Accurate and timely tax filings have reduced penalties that need to be paid
- Accurate and timely tax filings have reduced our internal teams work to work out issues with jurisdictions
- Their consultants allow our team to work on important business initiatives while still ensuring all projects move forward.
When we were evaluating OneSource Virtual for Tax processing we also reviewed our options with ADP. We made the decision to go with OneSource Virtual because they offer the flexibility to be able to support our overall Workday payroll processes (and honestly the entire system) if we need their assistance. ADP only offered payroll tax processing support.
OneSource Virtual Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
To the best of my knowledge OneSource Virtual does not have premium support. If they do, I know we did not purchase it and their support is amazing. We are able to open cases and always get excellent response. Obviously some items take longer to resolve (especially it seems when they have to work with other agencies) BUT our reps at OneSource Virtual keep us informed every step of the way.
There have been multiple times in our relationship with OneSource Virtual that they have provided exceptional support. One specific instance was when I made a mistake that caused some incorrect information to be provided to the state as a part of the quarterly filing process. It took several areas of expertise at OneSource Virtual, but they helped me correct my mistake (and ensure I did not make a larger one) and also worked with the appropriate agency to determine the best way to correct the issue with them. It was really nice to be able to have back up to fix a mistake and work to make it less stressful.