OnPay's ease of use helps me grow my payroll servicing business!
November 21, 2023

OnPay's ease of use helps me grow my payroll servicing business!

Natalie Medina | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with OnPay

I manage payroll servicing for all my clients through OnPay. I found it easy to learn. The customer service is excellent, whether you send in a written request of call in for assistance.
  • payroll tax reporting
  • customer service
  • setup of contractors and employees
  • Setting up a payee with DBA structure AND a FEIN. Currently not an option.
  • Positive impact - able to grow this service line by easily integrating additional account.
I personally did not like Paychex. I found their reporting antiquated, cumbersome, and not easily readable. Reporting is very important to me as it serves as a marketing tool. I can highlight the quality of our services by providing informative and easy-to-read reports. The reports at OnPay can be easily modified.

Do you think OnPay delivers good value for the price?

Yes

Are you happy with OnPay's feature set?

Yes

Did OnPay live up to sales and marketing promises?

Yes

Did implementation of OnPay go as expected?

Yes

Would you buy OnPay again?

Yes

I would rate OnPay a 10 based on ease of use, reporting functions, and customer service experience. Compared to other servicers, I found it a life saver that OnPay can issue payments to ITIN holders.

OnPay Feature Ratings

Pay calculation
10
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated