Customer Experience
March 20, 2019
Customer Experience
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Oracle Service Cloud
Oracle Service Cloud is our CRM used by a significant portion of our organization. We are able to see all interactions with a customer in Oracle.
- One location for all customer interactions
- One place for email, chat, knowledgebase
- Robust with numerous ways to customize for branding
- Emerging technology integration to provide more API to link with CRM
- Provides immediate information to our front line staff on previous interactions with a specific customer.
- Deflects potential contacts providing immediate answers to customer questions