Overall Satisfaction with Oracle WebCenter Content
This was selected as a solution to be used as the platform for a planned enterprise-wide records management system. An important feature was the the ability to manage both existing paper records, as well as current and future electronic records. The optional RMA records management module offered a Records life-cycle management ability that we did not previously possess.
- Offers a stable Content Management environment with native versioning for use as a collaboration environment.
- The optional Inbound Refinery can automatically generate PDF renditions of content files
- Records management module meets all of the basic DoD 5015.2 Records Mgmt standards specifications
- Standard components can perform additional functions was as Image Processsing, water-marking
- The user interface is very dated, and not really very configurable without custom module development. We are waiting to see what the promised improvements in the UI look like, when they are debuted in the upcoming 12C release of WebCenter
- There are really no simple utilities or APIs for transferring content and metadata between WebCenter and any interconnected systems. Any data transfer project -- whether an ad hoc transfer, or an ongoing service -- typically requires some sort of custom Java development
- The basic application is very mature, and pretty much bullet-proof. When odd problems or behaviors arise, the Oracle support engineers have a wide range of support experience with the product. Their knowledge levels can vary from expert to essentially no experience with the product. This can lead to lengthy, frustrating support cases, to solve even minor issues
- Our outfit had created a File Plan for enterprise records. Now, this Records Management installation has given us the tools to implemet the enterprise's information life-cycle rules, and carry out retention policies on the various record series and categories that had been worked out.
I was not present for any product comparisons. We switched from a Documentum system for paper records, which apparently did not have the Records Management capabilities we were looking for in place at that time. Since then, we have looking at other records management solutions; The Alfresco platform looks very attractive, for its more up-to-date interface, and its ease in being customized to meet any aspect of a user's needs.
Using Oracle WebCenter Content
Oracle WebCenter Content Support
Using Oracle WebCenter Content
Pros | Cons |
---|---|
Like to use Relatively simple Well integrated Consistent Quick to learn Convenient | Requires technical support Lots to learn |
- None of the functions are easy to use without some amount of user training by an experienced staff.
- The built-in online support system is rudimentary; the help screens are inconsistantly contextual -- and are mostly just repeats from the printed training manuals
- User content entry is not difficult -- but is not intuitive either; all entry requires a fair amount of coaching