1. Home
  2. Sales Engagement Platforms (SEPs)
  3. Outreach Reviews
  4. User Review of Outreach
Outreach Review
January 11, 2018

Outreach Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Outreach

It's mandated for SDRs, so this hasn't had a major impact. For AEs, there's been a little friction, but not enough to look for alternatives.
It's used heavily across the SDR team since they spend the majority of their time on outbound efforts. The account executive team will mostly use it if they are prospecting and some will use it for follow-ups or trying to reconnect with clients down the road. We've got a focus on growing our business, and it starts with getting enough meetings.
  • It takes time to craft the right messaging, but once you do it's a huge time save.
  • Outreach helps me tailor messaging quickly and schedule messages for even months down the road.
  • Setting up your initial cadence is a pain since the best practices are not intuitive.
  • Not a fan of the pop-out window, I preferred the sidebar.
  • There's a lot of little bugs.
  • It's very hard to quantify. It has saved me time around prospecting for sure, but that's only a part of my job. I can't say it's helped me close a deal or move a deal along.
I wasn't the DM for Rainforest, but would have picked Outreach. Although there's issues, the product is better overall.
It's really great for outbound SDRs. As an AR I've started to use it for cadences around introing CSMs, or for first calls where there's no need until months down the road. These use cases aren't highlighted as much but I've started to see the value. Unfortunately, I've had several glitches where I've gotten a reply from a prospect and the cadence continues to send.