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Outreach - easy to use w/ robust features
January 29, 2018

Outreach - easy to use w/ robust features

Jamily Gann | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Outreach

Overall, Outreach's usability is very good. The system is pretty intuitive to learn and they offer great support documentation. Because of this, adoption of Outreach across my org is very high and Outreach is our primary email tool outside of Gmail.
Outreach is used by our business development, account executive, customer success, and marketing teams to interact with prospects and customers. It allows us to connect with and manage our interactions with a vast client base from one spot. The integration with salesforce.com comes in very handy as well and connects our workflow.
  • Personalization tokens are easy to use and typically very reliable
  • Data pulls from salesforce.com very quickly, enabling me to add new contacts to our system and start outreach in no time
  • Intuitive and easy to use
  • When drafting an initial message and it fails to send for some reason, you aren't able to go in an retrieve the copy. This is really frustrating when crafting personalized notes because you have to start from scratch on the second try.
  • Sometimes when people respond to sequences they aren't removed from the current sequence. This causes some confusion for the prospect/customer and reflects poorly on the sender.
  • Increased meetings
  • Increased customer touches
  • Hours per day freed up time
Outreach is well suited for high velocity yet personalized outreach. It's great for sales teams who will spend the time using the customization capabilities offered. It's also well suited for teams using sf.com as the integration is pretty flawless.

I don't think it's best for teams with high velocity calling KPIs as the "call from" feature is slow and can cause issues with your phone.