Overall Satisfaction with Paychex Flex
We use it as a wholesaling platform for all of our payroll clients. We use it for our own payroll as well. It helps us to keep clients' records and compliance and reporting in-house to assist in other tasks we perform for clients. We do QuickBooks, taxes, insurance audits, payroll, sales tax,etc.
- AMAZING customer service.
- Easy to use platform.
- Able to adjust and customize quickly.
- Over contact on other product offerings.
- Too mail happy.
- Invoicing can be confusing at times.
- More product offerings for our clients.
- Easier reporting metrics to pull for audits.
- Less compliance worries.
Paychex flex blows this away. Lanky and confusing to use and the customer service is lacking and confusing. Multiple trouble with payments on taxes. We only used it for a short while after ADP before going to Flex. Would not consider doing in a house with all the new complex laws.
Do you think Paychex Flex delivers good value for the price?
Yes
Are you happy with Paychex Flex's feature set?
Yes
Did Paychex Flex live up to sales and marketing promises?
Yes
Did implementation of Paychex Flex go as expected?
Yes
Would you buy Paychex Flex again?
Yes