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Paychex Flex is a valuable tool to help reduce the time need for HR functions.
Updated April 26, 2023

Paychex Flex is a valuable tool to help reduce the time need for HR functions.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

I use Paychex Flex to set up new employees, get reports, verify data, 401k information, and FSA accounts. I am using Paychex Flex at least once a week for some payroll or HR needs. It has simplified printing reports, and emailing required documents to say in compliance. It makes keeping in compliance with the 401K very easy. It helps with peace of mind.
  • Easy to print payroll report for year end needs or for audits.
  • Quickly able to find and email required documentation for 401K compliance.
  • Simple and easy to find and print payroll reports.
  • Step by Step process to set up new employees.
  • Searching for additional or special payroll reports are not always easy. If you don't know the name it can make it more time consuming to find.
  • Finding the monthly Disability/PFL invoice is not easy.
  • Using the FSA part of Paychex Flex is slower and less responsive then the rest. When clicking on anything for the FSA expect to wait for it process to it. You can't go in and get out quickly. You will need to plan time when using it.
  • Time saving for on boarding new employees
  • Printing and email 401k reports and compliance data.
  • Ease of printing payroll reports.
Positively
I have used phone support for employees' FSA questions. They have been professional and have been able to assist with resolving the issues.

Do you think Paychex Flex delivers good value for the price?

Yes

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paychex Flex go as expected?

Yes

Would you buy Paychex Flex again?

Yes

I like most of the features and benefits of Paychex Flex. There are times that I will be looking for a report or some feature that I cannot find where it is. The FSA portion of the product is slower than the rest. Once you are in that section it works well, but it is slower, and requires more time to get done what you need to.
Paychex Flex makes it easy to set up new employees and keep track of their hire dates and birthdays. It allows me to quickly see who is enrolled in the 401k and when they are eligible to sign up. The Quick Reports are easy to get access to and find the main report that you use and need.

Paychex Flex Feature Ratings

9.3
Employee demographic data
9
Employment history
10
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
9
9.3
Pay calculation
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
8
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
9.0
View and generate pay and benefit information
Not Rated
Update personal information
10
View job history
Not Rated
View company policy documentation
8
Not Rated
Tracking of all physical assets
Not Rated
8.5
Report builder
8
Pre-built reports
9
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
10.0
New hire portal
10
Manager tracking tools
Not Rated
Performance and Goals ()
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Relationship with Paychex, Inc.

Dealing with Paychex has been easy. The employees are knowledgeable, friendly, and helpful. Paychex sales person was helpful with identifying the needs and the issues, and then offering up options for the solution. Our salesperson had a few options one that met the needs or most of them, and one that would meet the needs and add extra features.
Paychex is a very good company. My main issue is with calling and getting to the correct department or person on the first call. Many times I have called and I am told no I need to talk to this department instead based on the products you have with Paychex. It would be nice if the person could just answer the question instead of transferring me to another employee in the same department to answer it.
We have been able to negotiate pricing for payroll and other services. I know that as we have been adding services we have been able to bundle other options and get a better price. We are using Paychex for payroll, Health and Benefits, Disability Insurance and PFL, and 401K to name some of the services we use with them.
Always have your customer number ready to give them. This helps them to know which customer they are dealing with. I find that the more specific I am with the questions I am asking the more accurate they are with the answers, and they are able to come up with the solution faster. Make sure that they fully understand the issue you are having. The more detail the information the faster and more accurate the solution is.