Overall Satisfaction with Paychex Flex
It seemed daunting to make the switch from our local payroll company, but it was the right thing to do for our business. Paychex helped us every step of the way, and now we save hours of time every week with their automated services, and the direct depositing is fantastic. The documents and records are always available and easily accessible. The user web portal just makes everything so easy, no more mailing in or delivering paperwork with every change in employees. Our CPA has direct access to Paychex so she can get all the tax documents on her own, saving everyone time! Highly recommended.
- Record keeping
- Direct deposits
- Customer service
- A bit too much pressure from your sales partners to get us to add this or that tax service. We have told several people over the past couple of years, that we are sticking with our current provider of retirement plans.
- Improvement, no real change in expenses, but time saved in man hours saves in payroll. Overall improvement.
Positively - Reports and records are easily accessible.
Much better than dealing with checks every payday and waiting for them to deposit at random times
Do you think Paychex Flex delivers good value for the price?
Yes
Are you happy with Paychex Flex's feature set?
Yes
Did Paychex Flex live up to sales and marketing promises?
Yes
Did implementation of Paychex Flex go as expected?
Yes
Would you buy Paychex Flex again?
Yes
Paychex Flex Feature Ratings
Relationship with Paychex, Inc.
We were able to get terms that were better than our previous payroll company.
My experience with the vendor was great. My advice would be to just be patient with the paperwork process. Good things take a little work to set up. In the end, I save a few hours every week, and it was worth making the switch!