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Paychex Flex Review
Updated April 25, 2023

Paychex Flex Review

Marguerite Lester | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

Paychex Flex is being used across the organization. It is helpful for time and attendance, onboarding, [and] employee reviews. Completing payroll is much easier through Paychex Flex. Our specialist, Bryan Bowman, is fabulous. He always responds quickly and resolves any issues I have.
  • ACA Compliance
  • Onboarding
  • Reports
  • Payroll
  • Time & Attendance Vacation time and the need to be able to job cost
  • General Ledger Department
  • Not change my Specialist - Bryan Bowman
  • Saved time processing payroll
  • Employee access to documents
I have not used the reporting - I don't think I am fully utilizing everything in Paychex and would like to have some training on features I am not using. Job Postings would be one thing I would be interested in.
Bryan Bowman, my payroll specialist is the BEST! Fast answers to my questions, shows me in detail how to create reports, is always there for me.
We have looked at what ADP has to offer and have not used them.

Do you think Paychex Flex delivers good value for the price?

Yes

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

Yes

Did implementation of Paychex Flex go as expected?

No

Would you buy Paychex Flex again?

Yes

Entering time can be a bit tedious. I think there is room for improvement. We have to job cost all time including salaried positions, wish there was an easier way to do this.
I like having my own specialist to reach out to whenever I have a problem. He is always very receptive and resolves all of my issues very quickly. We have multiple employees at different job sites so the ability to access their check stubs, time and attendance, [and] W-2 's is extremely helpful.

Paychex Flex Feature Ratings

7.7
Employee demographic data
8
Employment history
10
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
5
8.0
Pay calculation
9
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
5
6.0
Approval workflow
4
Balance details
8
Annual carry-forward and encashment
Not Rated
6.7
View and generate pay and benefit information
Not Rated
Update personal information
10
View job history
5
View company policy documentation
5
Not Rated
Tracking of all physical assets
Not Rated
5.0
Report builder
5
Pre-built reports
5
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
5.0
New hire portal
5
Manager tracking tools
Not Rated
Performance and Goals ()
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Relationship with Paychex, Inc.

He made everything sound so simple and that the Paychex system could do anything we needed. Well this was not the case. Good salesman

Using Paychex Flex

111 - 3 Administrators the rest are employees and managers
  • Payroll
  • ACA
  • Time & Attendance
  • W-2
  • Works with our GL software
Paychex has switched my Specialist and I really didn't want this to happen. I will however give the new specialist a chance, but she will have some big shoes to fill!

Evaluating Paychex Flex and Competitors

Yes - USA Payroll company. They were a terrible company and not providing us with the service we needed.
  • Integration with Other Systems
  • Ease of Use
Because we job cost everything it is essential that Paychex could integrate with our other systems.
Make sure the company can work with our software.Find a company that includes great benefits, right now I have to manually enter each employees elected benefits every year. I was under the impression that Paychex could upload this information from our benefit portal.Make sure that vacation time can be job costed.

Paychex Flex Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I believe we did, reason being I not only do payroll but many other jobs in the company so I do not have time to waste on issues that I need help with
Bryan Bowman has provided me with exceptional support with everything. Example would be helping us get our Non-Qualified plan distribution payrolls set up. Too many to list:)

Using Paychex Flex

ProsCons
Like to use
Easy to use
Well integrated
Consistent
Feel confident using
Requires technical support
Lots to learn
  • Love the onboarding feature by hiretech
  • checking time cards
  • process payroll
  • finding and creating reports
  • making sure I enter supervisor in multiple places
  • wish the system would communicate with all of its features better
Yes - Not well