Great System, Great Service
September 20, 2021

Great System, Great Service

Adam Giovia | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

Paycom is being utilized for the entire Human Resources Operations lifecycle. From the applicant tracking system to the onboarding documentation and everything in-between, Paycom was one single source of record for us.

This allowed us to integrate on to one platform and conduct our business there.

Pros

  • Onboarding.
  • ACA reporting.
  • Payroll.
  • Applicant tracking.

Cons

  • Better scheduling system for retail environments.
  • More user friendly ATS.
  • Reduced time to hire.
  • Saved administrative costs with onboarding process.
I selected Paycom due to the ease of use in the system and the customer service that was received. The onboarding process with Paycom is fantastic and very easy to change as needed. The employee workflows also worked exceptionally well and saved us a lot of time. The most important factor was the customer service. It was far beyond the other companies I utilized.

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

Yes

Did implementation of Paycom go as expected?

Yes

Would you buy Paycom again?

Yes

Overall, I found Paycom to be a very good solution for our business. We were struggling to find one system that not only was functional, but had provided excellent customer support.

Pros
  • Implementation was a breeze. Out of my 5 times doing this in multiple organizations, this was the easiest.
  • Great Customer Service
  • System is easy to use
  • Ad Hoc Reporting is very strong
Cons
  • Applicant tracking system is a bit lacking - would have liked more functionality

Paycom Feature Ratings

7.7
Employee demographic data
8
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
5
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
8
10.0
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
Not Rated
Asset Management ()
Not Rated
9.0
Report builder
10
Pre-built reports
8
Integration with other HR capabilities ()
Not Rated
8.0
Performance plans
8
Performance improvement plans
8
Review status tracking
8
Review reminders
8
Multiple review frequency
8
Succession Planning ()
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
8.0
Individual goal setting
8
Performance tracking
8
6.8
Job Requisition Management
7
Company Website Posting
6
Publish to Social Media
7
Job Search Site Posting
7
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
7
Notifications and Alerts
7

Comments

  • Peyton VanCuren | TrustRadius Reviewer
    Peyton VanCuren
    (Vendor Representative) commented 3 years ago
    We're excited you were able to centralize all of your HR processes with our software! We would like to learn more about your feedback. If you feel comfortable, please reach out to your dedicated specialist or us at feedback@paycomonline.com. Thank you!

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