Item: Paycom
Rating: 8
Author: Adam Giovia

Use Cases and Deployment Scope

Paycom is being utilized for the entire Human Resources Operations lifecycle. From the applicant tracking system to the onboarding documentation and everything in-between, Paycom was one single source of record for us.

This allowed us to integrate on to one platform and conduct our business there.

Pros and Cons

Onboarding.
ACA reporting.
Payroll.
Applicant tracking.

Better scheduling system for retail environments.
More user friendly ATS.

Return on Investment

Reduced time to hire.
Saved administrative costs with onboarding process.

Alternatives Considered

Paychex Flex, Paycor, HEFICED Kronos Cloud and ADP Enterprise HR

I selected Paycom due to the ease of use in the system and the customer service that was received. The onboarding process with Paycom is fantastic and very easy to change as needed. The employee workflows also worked exceptionally well and saved us a lot of time. The most important factor was the customer service. It was far beyond the other companies I utilized.

Key Insights

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

Yes

Did implementation of Paycom go as expected?

Yes

Would you buy Paycom again?

Yes

Likelihood to Recommend

Overall, I found Paycom to be a very good solution for our business. We were struggling to find one system that not only was functional, but had provided excellent customer support.

Pros

Implementation was a breeze. Out of my 5 times doing this in multiple organizations, this was the easiest.
Great Customer Service
System is easy to use
Ad Hoc Reporting is very strong

Cons

Applicant tracking system is a bit lacking - would have liked more functionality

Great System, Great Service

Overall Satisfaction with Paycom