Item: Paylocity
Rating: 4
Author: Laura Baird Winslow

Use Cases and Deployment Scope

We utilize the Paylocity system daily. Payroll with time and labor, recruiting, onboarding, data insights, scheduling, reporting, etc. We have three businesses within our company set. We prefer to have a support system like Paylocity, where all tools are under one application.

Pros and Cons

Allows us to utilize one platform to take of many business needs
Always adding new tools and products
Recruiting and onboarding Services

Improvements with the I-9 form processing, when errors occur during onboarding.
Customer service levels have dropped since the remote workers have taken over answering phones. They appear to be less skilled and knowledgeable. They are unable to answer many questions. Hold times have increased, and you rarely are able to speak to your account manager.
In my experience, our Account Manager is nonresponsive, and we experience delays in the responses to our questions.
Frequently when wanting assistance with new products, we receive an email response indicating for us to look it up in the system.

Return on Investment

Reduced time when processing payroll
Reduced errors

Paylocity Automated Processes

We are happy with the time-saving and automation of our payroll. The time and labor process work well for us. However, we have heard there is new equipment, and ours is outdated. This has never been communicated.

Paylocity Employee Engagement

We are using Community on a limited basis and would like to dive deeper into this function.

Key Insights

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

Did implementation of Paylocity go as expected?

Yes

Would you buy Paylocity again?

Yes

Likelihood to Recommend

Three years ago, I sang the praises of Paylocity to all I came in contact with. With remote workers, you speak to a different team member all of the time. They do not know you or your business, and in my opinion, service levels have shown drastic changes in customer service. They often can not answer your questions and seam less qualified overall. I still love the system but feel there needs to be drastic changes in client services and responses.

Paylocity is good... let's make it great !

Overall Satisfaction with Paylocity