Paylocity Review
Updated September 12, 2025

Paylocity Review

Tracy Stratton | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

We use Paylocity for recruiting and it has very definitely streamlined the process for us. Although it is still in process, we are integrating Paylocity with our benefit platform which will provide us with total automation during our open enrollment.

Pros

  • Customer Service is always helpful with little wait time.
  • Always improving; for example, the recent change to processing payroll. So much easier.
  • Onboarding makes it simple and the fact that the company can personalize the messaging to new hires allows us to make it more personalized.
  • Having an assigned account manager regardless of company size is definitely a plus.

Cons

  • The Knowledge based articles are sometimes frustrating because they have so many other links embedded in them, it can be challenging to just figure out the specific issue needing to be addressed.
  • Finding specific reports can be difficult because they don't always seem user friendly and customer service have the same challenges.
  • Paylocity is so robust it can be overwhelming, and I don't feel like we maximize everything available to us.
  • I have received complaints from managers about the time off request approval process. They say the approval request could be much easier if it linked directly to the place where they need to approve instead of being a two-step process and they find it confusing.
  • Since implementing Paylocity in 2023, we have fewer tax reporting errors. We have remote employees in multiple states and incurred errors with our previous payroll vendor. These issues have been eliminated with Paylocity AND, more importantly, we can actually communicate directly with the tax dept. which other vendors prohibit making it difficult to get quick resolutions to issues.
  • Paylocity is priced competitively and bundles its products in a way that makes good business sense.
The automation we have been able to do with Paylocity has provided HR with the ability to focus more on strategic initiatives within the company and spend time where needed; primarily in compliance.
We have not had time to take advantage of these features in Paylocity.
I find Paylocity to be almost too robust so that its functionalities are sometimes too complex to use. Sometimes it appears that they don't get a user's experience and keep a software developers mindset which doesn't always work well with users that are not at their technical level of expertise. A perfect example is the way the payroll dashboard USED to look compared to the recent update.
We previously used Zenefits and they had horrible customer service. Prior to signing up with Paylocity, I checked references and reviews and Paylocity ranked high with customer service. I can say, without hesitation, that the customer service with Paylocity is the best I have experienced with any vendor even outside of payroll.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

Yes

Did implementation of Paylocity go as expected?

Yes

Would you buy Paylocity again?

Yes

Having state mandated training as part of onboarding is really helpful for tracking and ensuring legally required training is assigned timely to new hires.

I can't think of any scenario where it isn't appropriate.

Paylocity Feature Ratings

6.5
Employee demographic data
10
Employment history
5
Job profiles and administration
5
Workflow for transfers, promotions, pay raises, etc.
5
Organizational charting
8
Organization and location management
6
9.2
Pay calculation
10
Support for external payroll vendors
10
Off-cycle/On-Demand payment
10
Direct deposit files
10
Salary revision and increment management
6
3.0
Approval workflow
3
8.6
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
3
Employee recognition
10
10.0
Tracking of all physical assets
10
5.0
Report builder
5
Pre-built reports
5
Integration with other HR capabilities ()
Not Rated
6.0
Performance plans
6
Performance improvement plans
6
Review status tracking
6
10.0
Candidate ranking
10
Candidate search
10
10.0
New hire portal
10
Manager tracking tools
10
Performance and Goals ()
Not Rated
10.0
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
10
Duplicate Candidate Prevention
10
Applicant Tracking
10
Notifications and Alerts
10

Using Paylocity

53 - The question isn't clear because all of our employees are paid through Paylocity so they use it. We have 53 employees. However, if you mean administrators, then we have 4 that use the system for different purposes.
2 - Not afraid to use new systems, being resourceful and knowing how to use key words as that is one thing I do not like about Paylocity's knowledge based articles, they are not intuitive so if you don't use the right key word, it can't figure out what you are looking for.
  • Payroll processing
  • Running reports
  • Training
  • Not necessarily innovative but the onboarding makes it simple
  • Linking our training to the Paylocity onboarding process
  • Performance reviews
  • As a communication tool
While I have an impact on the decision, I am not the sole decision maker and our new CFO will take cost into consideration and not just quality of service.

Evaluating Paylocity and Competitors

Yes - Zenefits was replaced because of their poor customer service and lack of ability to automate with other vendors.
  • Integration with Other Systems
  • Other
Customer service and integration capabilities.
I wouldn't change our process as I am very happy with our choice.

Paylocity Support

The support from Paylocity is above and beyond all other customer support I have dealt with in the past or currently deal with from other vendors.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I don't know what premium support is or means.
Yes, it was recently when I was trying to run a specific report and was unable to find one that would work. Customer Support transferred me to a "report specialist" and within a few minutes they created a report that was exactly what I needed.

Using Paylocity

ProsCons
Like to use
Well integrated
Consistent
Convenient
Unnecessarily complex
Difficult to use
Requires technical support
Slow to learn
Feel nervous using
Lots to learn
  • Payroll processing is now so much easier after the updates
  • Recruiting is relatively easy
  • Performance management
  • Time and Labor
Yes - Works well

Comments

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