Payoneer Chaos
April 15, 2024

Payoneer Chaos

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Business Payment Solutions (Solutions for SMBs)

Overall Satisfaction with Payoneer

I use Payoneer to get paid by my customers. I am supposed to paid an up front fee for producing content and then royalties on a regular basis following that. But in my experience so far, Payoneer has transferred 0 dollars. The service is supposed to provide a trusted way to transfer funds directly to a payee's bank account.
  • Negative: I am owed over $1000, unpaid by Payoneer.
  • Negative:I have wasted countless hours trying to resolve Payoneer's bugs.
  • Negative: I feel that this defective service has a negative effect on my relationship with my business partners who want to ensure that I have been paid.
I usually use direct transfers between bank accounts, Zelle, wire funds, credit cards, and paper checks as a last resort. In my experience, even mailing of paper checks would be many times faster and more convenient than using Payoneer.

Do you think Payoneer delivers good value for the price?

No

Are you happy with Payoneer's feature set?

No

Did Payoneer live up to sales and marketing promises?

No

Did implementation of Payoneer go as expected?

No

Would you buy Payoneer again?

No

In my experience, Payoneer is not able to process payments and weeks went by before I was notified that there was a delay. Then they starting sending notices that a tax form was required and I feel this should have part of the enrollment process. In my experience, I was expected to use a link in the emails, but the link was broken. Also, other links in their software will incorrectly bring you back to the sign in page, blocking necessary actions. I believed they claimed that they received the required forms, then claimed that they didn't.

Payoneer Feature Ratings

Fraud Detection
1
API or SDK
1
Recurring Payment Support
1
Billing and Invoicing Support
1
Global Support
1
Payment Form Acceptance
1