Long Time User of PCR and Raving Fan
Tom Lampl | TrustRadius Reviewer
December 05, 2016

Long Time User of PCR and Raving Fan

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with PCRecruiter

We are recruiters and everyone uses it. It is used daily to track everything from candidates, job openings, interviews, placements and of course reports. Our project coordinators find it very easy to add both companies and candidates linking them together as well and moving candidates to new companies. The search capabilities are very easy to use to prepare for new searches and projects.
  • I am not a computer person but find it easy to work with
  • Notes, tracking and linking candidates to companies
  • Holding history
  • Uploading candidates
  • Just simple with a lot of functions
  • Searching the database is very easy and preparing lists to call is simple. It is easy to expand or narrow searches as needed.
  • I love the interface between Outlook and PCR it makes it very easy to not have multiple screens to go back and forth to.
  • N/A
  • I have been doing the business for a long time and started when we did everything with paper , note cards and notebooks. PCR has made it very easy to search our database and track candidates.
  • Adding new candidates has become a simple task
  • Moving candidates to new companies is seemless
  • The key is using the skill codes so you can find the companies and candidates [you] have in the database so you can recall them. The setup, in the beginning, will save a lot of time and help make money.
  • Taking advantage of their interface with Outlook so who you need to be in touch with is in your phone directory is invaluable.
As mentioned above we did an exhausted search and choose PCR. We took a chance as PCR was new to the market but we were very comfortable with the staff as they understood our business and needs. They continue to do so and have growth with the market. We are raving fans of PCR. I have recommended it to numerous companies and have never heard a complaint from any that have chosen PCR.
I have used PCRecruiter (PCR) for over 15 years. If every vendor that we work with was as good a PCR my life would be a lot better. The functions of the software meet all of our needs; customer service is extraordinary, if you have a suggestion they listen!
PCR has evolved over the years to keep up with new things that are happening like social media. As stated they listen to suggestions and take input seriously.

PCRecruiter Feature Ratings

Job Requisition Management
9
Company Website Posting
10
Publish to Social Media
Not Rated
Job Search Site Posting
10
Customized Application Form
10
Resume Management
10
Duplicate Candidate Prevention
9
Candidate Search
10
Applicant Tracking
10
Collaboration
Not Rated
Task Creation and Delegation
Not Rated
Email Templates
10
User Permissions
10
Notifications and Alerts
Not Rated
Reporting
10

PCRecruiter Support

You call and they take care of it including when you have a suggestion for a change or upgrade.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - There is no need and I am not sure they even have it. The product is very good and we do not have many problems. When we do they could not be more responsive.
When we switch computer systems early on they stayed with us the whole day to help with the transition. Now that is is cloud base that problem does not exist but I still feel that one of the companies strengths is that they care and take care of any issues that arise. I also love that they listen to suggestions as they seem to want to always improve the product.