Item: PCRecruiter
Rating: 10
Author: Tom Lampl

Overall Satisfaction with PCRecruiter

Use Cases and Deployment Scope

We are recruiters and everyone uses it. It is used daily to track everything from candidates, job openings, interviews, placements and of course reports. Our project coordinators find it very easy to add both companies and candidates linking them together as well and moving candidates to new companies. The search capabilities are very easy to use to prepare for new searches and projects.

Pros and Cons

Pros

I am not a computer person but find it easy to work with
Notes, tracking and linking candidates to companies
Holding history
Uploading candidates
Just simple with a lot of functions
Searching the database is very easy and preparing lists to call is simple. It is easy to expand or narrow searches as needed.
I love the interface between Outlook and PCR it makes it very easy to not have multiple screens to go back and forth to.

Cons

Return on Investment

I have been doing the business for a long time and started when we did everything with paper , note cards and notebooks. PCR has made it very easy to search our database and track candidates.
Adding new candidates has become a simple task
Moving candidates to new companies is seemless
The key is using the skill codes so you can find the companies and candidates [you] have in the database so you can recall them. The setup, in the beginning, will save a lot of time and help make money.
Taking advantage of their interface with Outlook so who you need to be in touch with is in your phone directory is invaluable.

Alternatives Considered

As mentioned above we did an exhausted search and choose PCR. We took a chance as PCR was new to the market but we were very comfortable with the staff as they understood our business and needs. They continue to do so and have growth with the market. We are raving fans of PCR. I have recommended it to numerous companies and have never heard a complaint from any that have chosen PCR.

Likelihood to Recommend

I have used PCRecruiter (PCR) for over 15 years. If every vendor that we work with was as good a PCR my life would be a lot better. The functions of the software meet all of our needs; customer service is extraordinary, if you have a suggestion they listen!
PCR has evolved over the years to keep up with new things that are happening like social media. As stated they listen to suggestions and take input seriously.

PCRecruiter Feature Ratings

PCRecruiter Support

Support Rating

You call and they take care of it including when you have a suggestion for a change or upgrade.

PCRecruiter Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

There is no need and I am not sure they even have it. The product is very good and we do not have many problems. When we do they could not be more responsive.

Bug Resolution

Exceptional Examples of PCRecruiter Support

When we switch computer systems early on they stayed with us the whole day to help with the transition. Now that is is cloud base that problem does not exist but I still feel that one of the companies strengths is that they care and take care of any issues that arise. I also love that they listen to suggestions as they seem to want to always improve the product.

Comments

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Long Time User of PCR and Raving Fan