Item: Pega Platform
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

It's being used across whole organization. It addresses solutions in Retail, Small Business and Commercial banking. It's also used by HR and shared services. It's solutions for credit card, mortgage units, central mortgage unit and central accounting unit, net promoter score, contact center, onboarding, product onboarding, credit adjudication, Customer Interaction Management and Customer Relationship Management.

Pros and Cons

Case Management
Decisioning and Analytics
Robotics

User Interface
DevOps
AI

Return on Investment

Several Man hours saved
Performance improvement for the applications
Speed to market has heavily improved

Alternatives Considered

JBPM and chordiant

Pega is much ahead of other workflow tools in market right now.

Other Software Used

Oracle Advanced Analytics, Google Analytics, IBM API Management

Likelihood to Recommend

Pega is well suited for case management applications. In most organizations where robotics and AI are used to streamline workflow processing, Pega fits in perfectly well to run workflows combining these together and delivering a better customer experience. Pega's case management helps in process reengineering. When it combines with Analytics, the decisions made are contextual and relevant. Robotics helps to automate a large chunk of manual processes and combined with AI all these offer the best customer experience.

Know about Pega!

Overall Satisfaction with Pega Platform