Pega - Flexible, Powerful, and the Future of Development.
May 14, 2018

Pega - Flexible, Powerful, and the Future of Development.

Tony Kasim, MIS | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pega Platform

Pega Platform is used on an enterprise level as an MRM system to support the call center.
  • With flexibility comes complexity. Pega is very flexible so it requires trained IT pros.
  • Pega has great community support.
  • Pega has good courses that teach you how to develop.
  • Learning curve is somewhat steep, however, once mastered everything becomes possible.
  • Pega has only had positive impact - great tool for automating manual processes.
Pega was chosen due to its flexibility to do anything.
  • Pega integrates with Avaya - thus making customer popup info, when a customer calls, an achievable task.
  • Pega is suitable for medium to large enterprises.

Pega Platform Feature Ratings

Process designer
9
Process simulation
9
Business rules engine
9
SOA support
9
Process player
9
Form builder
9
Model execution
9
Social collaboration tools
9
Dashboards
9
Standard reports
9
Custom reports
9