Overall Satisfaction with Pega Platform
Pega Platform is used on an enterprise level as an MRM system to support the call center.
- With flexibility comes complexity. Pega is very flexible so it requires trained IT pros.
- Pega has great community support.
- Pega has good courses that teach you how to develop.
- Learning curve is somewhat steep, however, once mastered everything becomes possible.
- Pega has only had positive impact - great tool for automating manual processes.
Pega was chosen due to its flexibility to do anything.