Pendo.io accelerates user engagement and product management satisfaction
June 08, 2018
Pendo.io accelerates user engagement and product management satisfaction
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Pendo.io
We use Pendo.io for three different product platforms across departments. Our product management department uses it to analyze usage, select users based on feature level behavior for interview candidates, implement welcome guides, maintenance notices, initiate surveys, add tool tips, and more. The marketing team uses it to initiate our bi-annual Net Promoter Score survey, and our customer care team uses it to do individual company and user level usage analysis to have more informed conversations and better save clients that are at risk.
- Fantastic at implementing in-app messaging and guides with no development effort
- Wonderful analytics on overall usage to micro usage of specific features
- Easy to understand how to create segments of users, tag features and understand heat-map analytics of the application
- Would love to implement a live-chat feature or integrate with a live chat based on triggered actions
- Would like more robust survey tools to cross-analyze with usage
- Crazy wish list item- auto tagging of features based on the button text and context of the page
- Allows us to make data-based decisions much more quickly based on user behavior
- Drastically reduces our reaction time to notify customers during an outage
- Improves the onboarding experience with flexible triggered user guides