Self-guided onboarding and measure feature adoption
June 10, 2021
Self-guided onboarding and measure feature adoption
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Pendo.io
Pendo.io is a must-have for SaaS companies looking to automate their customer onboarding experience. This tool is best placed into the hands of product teams, trusted implementation team members, or product operations managers. By implementing a Pendo.io resource center of self-guided training tutorials, we've been able to offload the need to schedule portal training demos with our customers. This allows customers to reduce friction on demand and successfully reduces one hour of human interaction per customer during onboarding, with 10 hours per agent each week.
Pendo.io is also helpful for us driving feature adoption for new offerings. Every time we push new capabilities to our application, we publish both awareness Pendo.io guides to notify customers that new features are available, and educational Pendo.io guides to instruct the user how to derive value out of our new software. We love not only using the software but also working with the company as a whole.
Pendo.io is also helpful for us driving feature adoption for new offerings. Every time we push new capabilities to our application, we publish both awareness Pendo.io guides to notify customers that new features are available, and educational Pendo.io guides to instruct the user how to derive value out of our new software. We love not only using the software but also working with the company as a whole.
- Self-guided training tutorials
- Product thought leadership
- Product usage data
- Support tickets tend to take longer than we'd like
- Resource center
- Guide
- Product (to track features and pages)
- Feature Adoption--when we ship new capabilities, it would be hard to drive adoption without Pendo.io
- Guides--we've been able to reduce 10 hours on manual work per week per implementation specialist
- Customer Sentiment--customers feel more informed, educated, and better trained, creating more company advocates
Do you think Pendo.io delivers good value for the price?
Yes
Are you happy with Pendo.io's feature set?
Yes
Did Pendo.io live up to sales and marketing promises?
Yes
Did implementation of Pendo.io go as expected?
Yes
Would you buy Pendo.io again?
Yes