Nubank Playvox Review
February 25, 2021
Nubank Playvox Review
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Playvox
Playvox is used in all of our Quality analysis and Quality data generation processes. The tool is used mainly by teams that have some kind of service with our customers. The need for Playvox came when we didn't have an automated quality analysis tool, so today with Playvox we use the platform for both Quality monitoring and data generation for analysis.
- Easy to Learn UI.
- Good solution for Quality Assurance.
- Easy to maintain, configure and run new process.
- More options to change the Workloads
- Has a lot of room for quality assurance efficiency
- User page that we can see their efficiency
- Now we have a Quality Score that is a KR for the Company
- We also analyse our Auto-Reply (Robot Answer to our customer)
We do not use any other tool on the market. We had an internal Quality tool but decided to switch to Playvox. As for the other tools on the market, Playvox excelled from the others due to the price and ease of implementation.
Do you think Playvox delivers good value for the price?
Yes
Are you happy with Playvox's feature set?
Yes
Did Playvox live up to sales and marketing promises?
Yes
Did implementation of Playvox go as expected?
Yes
Would you buy Playvox again?
Yes