Streamline your information flow and add ease to your communication!
May 05, 2021

Streamline your information flow and add ease to your communication!

Fallon Penrod | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Playvox

Playvox is used company-wide where I am currently working. We are able to receive important messages and updates from our support and Headquarters, our Quality Scores are maintained here, employees are able to communicate and share with one another, and our entire knowledge base is listed for looking up at any time.
  • Playvox organizes my reviews well. Everything I need to know is listed in one place and there is an option for more in-depth information and communication on those reviews.
  • Playvox is user friendly. Searching for information I need is so easy.
  • Playvox allows for a community as well as support from your employer.
  • Playvox is user-friendly and easy to search. However, I feel like having a list of all the documents available to you to review in a more obvious place would be helpful.
  • Playvox used to send notifications to my email. I no longer receive these. I miss this feature as it was a good way to always make sure I am up to date and know when there is a notification or I have a new evaluation.
  • Playvox could add a very helpful tool in notifying users when a document they have access to has been updated. Sometimes a company will update a policy or verbiage and it would be good to know right away because sometimes we aren’t always told.
  • Playvox has allowed us all to stay on the same page so that our customers are given uniform information. Which allows for less room for error.
  • Playvox does keep everyone on the same page however some employees have our policies down. So when there is a change and no update notification people can be behind on getting new information which causes a gap in our policies where people may be unsure. There is no excuse to not know if you were sent an email notifying you of an update.
  • Playvox has left a place for employees to feel self-empowered and connected. People are more productive when they have all the knowledge they need at their fingertips.
Playvox is in its own league. You are able to send important notifications to your entire company that is connected to links that also provide you more information. Other companies are not as user-friendly or clean-cut. When I am using Playvox as well as my coworkers there are never any issues.
Playvox has added immensely to productivity. We are able to receive real time updates to our policies and procedures which is very helpful in a fast paced ever changing community. I can’t stress enough how important it is to be able to access all the information you need to succeed at your job in one convenient place.
It has greatly impacted our QA and WFM processes. Our company is big on being eco friendly and not producing excess waste. Being able to manage everything online drastically cuts back on our use of paper products and the use of the machines that print and create a large carbon footprint.

Do you think Playvox delivers good value for the price?

Yes

Are you happy with Playvox's feature set?

Yes

Did Playvox live up to sales and marketing promises?

Yes

Did implementation of Playvox go as expected?

Yes

Would you buy Playvox again?

Yes

I think that Playvox would work well in many environments. It’s a great way to keep your employees connected as well as always on the same page. You are able to provide your entire workforce with all of your companies policies and procedures in one place without having to have a physical handbook that you are always needing to update.