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Frees up help desk, speeds up users, pleases everyone.
February 19, 2024

Frees up help desk, speeds up users, pleases everyone.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PrinterLogic

We have a lot of remote offices and people that move between them. By having all printers accessible via a self-service portal, we have dramatically freed up help desk time and sped up life for users with their need to print in a new location. Especially with tighter security, which can complicate the installation of new printers, having everything available in an intuitive interface leads to satisfaction on both sides: the IT side and the user side.
  • Simple interface.
  • Simple deployment.
  • Great support.
  • The ability to create Mac printers without a Mac.
  • Frees up help desk staff to tackle other issues.
  • Quickens traveling worker tasks at remote locations.
  • Quickens printer deployment to users in general.

Do you think PrinterLogic delivers good value for the price?

Yes

Are you happy with PrinterLogic's feature set?

Yes

Did PrinterLogic live up to sales and marketing promises?

Yes

Did implementation of PrinterLogic go as expected?

Yes

Would you buy PrinterLogic again?

Yes

PrinterLogic is very well suited for companies that have few or many remote offices, especially those companies that have remote locations in combination with staff that travel between locations. These remote locations often lack IT support, and when users need to print, the need is immediate -- so increasing the speed by which users can do what they want is highly beneficial.