Great system for reporting and planning
April 01, 2020
Great system for reporting and planning
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Prophix
Prophix is used as our main internal reporting tool which houses plan and forecasts along with actual data from ledger. The system is mainly used by Accounting and Finance but insight from department heads is gathered regularly. Reports are sent out on a monthly basis for review so all members of our support center are familiar. We are also looking to drive accountability by adding our general managers to the system.
- Reporting.
- Planning.
- No IT needed.
- Glitches in areas like process manager.
- Not overly customizable.
- No offline user for cloud customers.
- No Microsoft integration.
- Not able to make data connections without Prophix.
- Financial reporting to the field to make better decisions.
- Optimize planning and forecast process.
- The system needs a competent admin.
- Training is required and expensive.
We currently have one integration to our ERP. It did not go smoothly at all and took several months to complete after saying Prophix was a gold star partner. All implementations have been bumpy and costly. We were planning on adding other systems, but it cost too much. Since we are cloud, we need Prophix to handle all integrations which is frustrating given the annual fees we pay. We would make other connections if we could make them ourselves and not have an added fee. It was a functionality we asked about from the start and were misled.
The flexibility would be great if we knew about it. A public cloud instance managed by Prophix is good for upgrading but bad for integrations. We would definitely be interested in a flexible environment. The communication with Prophix has not been great to say the least. Good thing the system does not require hand holding for tech savvy customers.
We selected Prophix because of prior experience with the system. Support was an issue in the past, but the system requires no IT help which is a major time saver for Finance and Accounting. The familiarity was a major factor in choosing Prophix over other systems. We looks at a bunch including Adaptive, Host, BPC, etc.