Overall Satisfaction with QuickBooks Online
We use QuickBooks Online (QBO) to manage our financials, including invoicing customers and collect payments. We integrate it with our store management system. Our tax accountant uses QBO reports to pay taxes. We also use Intuit payroll to manage our employee payroll. This addresses all of our financial reporting needs. We use it across our entire organization.
- Makes it easy to create invoices and send to customers.
- We can batch send invoices to save time.
- We use the auto-billing feature to automatically create invoices for recurring billing.
- QBO goes offline too often.
- The sales tax center is difficult to use.
- I would like more flexibility to remove the QBO branding from emailed invoices and alerts. Intuit does not allow you to remove the QBO branding.
- Great return on its cost. Replaces the need to use expensive accounting services.
- Payroll service also a great value. In most cases, you get excellent support (sometimes hold times are long).
- Allows us to manage most accounting functions internally.
Tried Xero briefly but did not like it. Seemed less well organized and used too many terms commonly used outside the US. Xero also lacked payroll processing at the time. We looked a couple lower end products but did not like them. You cannot go wrong with QuickBooks in the US. It's the market standard.