Longtime user of Read&Write

We use Read&Write to provide oral accommodations to students who would not otherwise have access to having their work read aloud. We are a tiny district and if the aide who normally reads tests aloud for students is pulled to cover a class or assist elsewhere, the teacher cannot leave the students in the classroom to go read in another location. Read&Write allows each student to have the level of reading support they need in real-time in their seat where they are most comfortable. It also allows students to receive help when they need the help, whether after school hours or in another classroom.

Quick access when I have a problem. Instant chat is best with an actual human, not a bot. Sending a chat and then getting a response days later is incredibly frustrating. The person on the other end should also be able to jump machines and OS with ease, not claim that they don't know what it looks like on a Mac, or use it with this browser.