Rescue in Customer Service. Customer Representative's Impressions
August 16, 2022
Rescue in Customer Service. Customer Representative's Impressions
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Rescue
I've been using Rescue (technician console) for over four years in the Customer Services sphere, mostly to deliver service to macOS users. I have to notice duly delivered Rescue updates for each upcoming macOS version each year, even for the beta versions. Rescue is surprisingly versatile and works smoothly with most popular OS versions. A variety of built-in features is a pleasant nuance, I can't imagine how would I go without predefined replies or custom scripts that every business can adjust to optimize their workflow.
- Connection with multiple devices at once
- User-friendly
- Option to add your own scripts
- Consuming resources of the system
Do you think LogMeIn Rescue by GoTo delivers good value for the price?
Yes
Are you happy with LogMeIn Rescue by GoTo's feature set?
Yes
Did LogMeIn Rescue by GoTo live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of LogMeIn Rescue by GoTo go as expected?
I wasn't involved with the implementation phase
Would you buy LogMeIn Rescue by GoTo again?
Yes