Item: LogMeIn Rescue by GoTo
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We use rescue for remote support of our users who are on remote sites. We have branches at sites more than 100 KM away and it is not easy for us to travel to them when they have problems with their installed applications or their machine. With Rescue we work in 2 ways, our users can via a calling card call us for an intervention or we guide them through a link to give us access to their computers

Pros and Cons

Take control with admin access to a remote desktop
Integration of external technician
Use calling card to initiate an intervention at client side

Integrate the possibility to manage the different assets (Computers/SmartPhone) of the network via an install client. The client will allow to recover the information of all the machines of the network for a better management

Return on Investment

Before Rescue, for most of our remote interventions we were obliged to travel and each trip involved time (with traffic jams) and transportation costs. Now in no time we can manage several users at the same time.

Key Insights

Do you think LogMeIn Rescue by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue by GoTo's feature set?

Yes

Did LogMeIn Rescue by GoTo live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Rescue by GoTo go as expected?

Yes

Would you buy LogMeIn Rescue by GoTo again?

Yes

Other Software Used

Microsoft Remote Desktop Connection Manager (RDCMan)

Likelihood to Recommend

Rescue is the perfect tool when you have users on remote sites and you want to do diagnostic interventions on their machine remotely and even support. The ability to take the machine in admin mode is a plus because in organizations where admin access is given to only a few users you can be sure that only authorized people will be able to do specific actions.But if you don't have a very good internal connection it can be very complicated

Rescue the practical tool for remote support

Overall Satisfaction with Rescue