Rescue - Great for remote helpdesks
December 09, 2022
Rescue - Great for remote helpdesks
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Rescue
We use Rescue on the help desk to support 1000+ clients, we find it works great for us as an on-demand tool, as well as the unattended option. The ease of navigating the user to the website to simply enter a code reduces our time to connect and start investigating. The unattended access is great for servers and generic PCs, which we have this installed on to allow us to connect on securely and easily.
- On-demand remote connections
- Unattended connections
- File transfers
- Chat between client and agent
- The price point is pretty high, especially for a larger team
- Customer satisfaction has increased with the use of this, as it's so simple to us.
- First time fix rate is up, now engineers are able to connect on easily.
Rescue is by far the best remote tool we've used, the ease for agent and client to use is much more seamless and the feature list seems much larger than other competitors
Do you think LogMeIn Rescue by GoTo delivers good value for the price?
Not sure
Are you happy with LogMeIn Rescue by GoTo's feature set?
Yes
Did LogMeIn Rescue by GoTo live up to sales and marketing promises?
Yes
Did implementation of LogMeIn Rescue by GoTo go as expected?
Yes
Would you buy LogMeIn Rescue by GoTo again?
Yes