Moving out of the dark ages
August 28, 2023

Moving out of the dark ages

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with RingEX

RingEX was implemented in my organization a few months before COVID shut us down and it proved to be a lifesaver. As an HR professional staying professional and connected to my staff is very important. RingEX offers us many modern features or at least they were an upgrade for my organization: single number for both calls and fax and they didn't interfere with each other. Now I only have to remember one number! And the faxes were all digital so need for paper or a fax machine. It made it easy to drop these important documents in employee electronic personnel files. it introduced us to the ability to send text messages from our business line. Applicants really like that function. It allowed us to be able to conduct business calls from our personal phones through our business lines from anywhere. Allowing a complete separation of business and personal. I never have to miss a business call unless I want to. Digital and transcribed voice messages sent right to my email We were able to use the videoconferencing feature before ZOOM became everyone's go-to; this us allowed us to maintain some face-to-face interaction with our staff There's so much I still haven't tried yet, but the beauty of all these features is that the APP allows me to do any of this on the go.
  • Text messages from business phone
  • single number phone and fax
  • customization of call forwarding feature
  • add more personalize APP themes
  • I don't have any recommendations at this time.
  • I don't have any recommendations at this time.
  • This would be a question best answered by the IT team. But from an HR standpoint, comparing it to nothing else, I've found the features invaluable.
  • But from an HR standpoint, comparing it to nothing else, I've found the features invaluable.
  • This would be a question best answered by the IT team.
Not aware of any RC system issues
Call screening-- eliminates the answering of calls I don't want or have time for. Self-service phone feature- frees my receptionist to handle other duties Call forwarding- I never have to wait in my office for a call nor do I have to miss a call.

Do you think RingEX delivers good value for the price?

Not sure

Are you happy with RingEX's feature set?

Yes

Did RingEX live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of RingEX go as expected?

I wasn't involved with the implementation phase

Would you buy RingEX again?

Yes

For anyone trying to ease into a more modern setup, (RingEX) RC is easy to use and learn.

RingEX Feature Ratings

Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
10
User templates
9
Call reports
8
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
10
Mobile app for iOS
10
Mobile app for Android
10