Great Product Alert
October 02, 2023

Great Product Alert

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with RingEX

RingEX s the vendor we use to prescreen individuals for our research study in our central prescreening initiative. It allows for multiple different phone lines to keep different studies clear and concise. The company wanted to make sure it was easy for individuals to orescreen and encourage them to call and orescreen into the study. RingEX makes this very easy. We started with three studies and now we are on our fifth study using RingEX. In other words, the ease of use encourages us to continue with them.
  • Ease of Use
  • Clear and concise
  • Very intuitive
  • Phone settings are little confusing until you get used to it
  • The rules are a little unintuitive
  • N/a
  • Alleviate stress from sites prescreening unqualified individuals
  • Increased personal connection talking to one rep
  • Clean data with one rep keeping track
RingEX service and reliability is top notch. I have needed help late in the evening and was able to reach someone. The representatives are always very patient and explains everyone clearly. The representatives take the time to walk me through step by step and answer all my questions so I am clear at the end of every call.
RingEX helps our coordinating center alleviate stress from our nationwide sites as we conduct studies throughout the nation. It saves the site time and effort from conducting phone calls.
RingEX was competitive pricing and gave features that suits our needs.

Do you think RingEX delivers good value for the price?

Yes

Are you happy with RingEX's feature set?

Yes

Did RingEX live up to sales and marketing promises?

Yes

Did implementation of RingEX go as expected?

Yes

Would you buy RingEX again?

Yes

Great program for anyone that needs a call center. It helps to filter the calls and super easy to use. One person could manage multiple phone lines in a single call center. It has multiple features like voicemail and text and app as well. Will work great for a company that handles lots of phone calls throughout the day. It also has a setting where you can schedule the calls to go to voicemail if it is after hours. Almost like a phone version of your email.

RingEX Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated