Item: Rippling
Rating: 10
Author: Bill Parish

Use Cases and Deployment Scope

We use Rippling for our weekly and bi-weekly payroll for our employees. Recently signed up for Rippling to manage our state tax accounts related to updates and fillings.

Pros and Cons

Ease of use
Great customer support
Flexible for different company sizes

Customize reports
Payment in foreign currency
Payments to an LLC vs employee

Return on Investment

Managing employees
Payment of employees on time
Creating Employee Handbook

Overall customer support for Rippling have been excellent anytime that I have emailed. Their team responds usually within the day and have a great explanation on the issue and the recommendation on how to proceed going forward. I feel that the person that responds actually have a vested interest and truly cares about the issue/problem that you have.

Key Insights

Do you think Rippling delivers good value for the price?

Yes

Are you happy with Rippling's feature set?

Yes

Did Rippling live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Rippling go as expected?

Yes

Would you buy Rippling again?

Yes

Usability

Rippling’s overall usability is good. It has a user-friendly design that makes it easy to navigate compared with bogged-down legacy platforms such as ADP . However, the sheer number of features it offers can make it challenging to get started and come with a steep learning curve. Overall, it is easy to use and navigate.

Likelihood to Recommend

Rippling is well suited for the on-boarding process of a new employee. The platform works well for any size company and is very easy to navigate the modules. Many times, I would like to create an ad-hoc report pulling information that is available within the site but have difficulty pulling the data or is not easy to do.

Rippling is easy to use and navigate!

Modules Used

Overall Satisfaction with Rippling