Item: Sage Intacct
Rating: 5
Author: Patricia Young

Use Cases and Deployment Scope

I use Sage Intacct for all accounting functions including journal entries, financial reporting, fixed assets, prepaids, accounts receivable, cash management, and general ledger. I use the product daily. It addresses reporting issues and general accounting issues such as reconciliations. There are definitely limitations when it comes to the financial reporting, though.

Pros and Cons

I love the dimension balance report, it adds another layer to reconciling accounts.
The account, location, department grouping ability make building custom reports much easier.
Overall Sage Intacct is user friendly and easy to navigate, which makes training new staff easier.

The running balance on the general ledger could just be a line item balance with a total balance at the bottom. The running balance creates confusion for a lot of people.
Within the reports, you can't distinguish between revenue and expense variance items. For example if the calculation you run for variance is budget - actuals, that only works for expenses.
Even though there are smart rules created they don't apply to automated modules such as accounts receivable. I've had employees enter in invoices without certain dimensions, and this excludes them from financial reporting. If there are smart rules set up that entries can not be posted without certain dimensions, that should apply to EVERYTHING.

Return on Investment

From my experience, the duplication error mentioned before very much negatively impacted business.
Not being able to have different calculations for columns on financial reports is a negative impact on business.
The majority of modules being user friendly has a positive impact on business.

Sage Intacct Automation

I don't believe that general ledger is very automated. Rothman uses the accounts payable and accounts receivable modules daily, and they have both worked great. My issue with the automation is that smart rules for dimensions do not apply to items being entered into the automated modules, which messes with financial reporting. This is a big flaw with the automated pieces.

Sage Intacct Extensibility

Unfortunately, I do not have experience in these areas.

Sage Intacct Configuration

The vendor has helped quite a bit with configuration. When I joined Rothman, only the General Ledger and Accounts Payable modules were being utilized. When I joined we added on a few additional modules, which were fairly easy to set up but we did include the vendor in the process to ensure everything was done correctly. When we've set things up on our own it's been fairly easy and straightforward.

Key Insights

Do you think Sage Intacct delivers good value for the price?

Not sure

Are you happy with Sage Intacct's feature set?

Yes

Did Sage Intacct live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Sage Intacct go as expected?

Yes

Would you buy Sage Intacct again?

Yes

Alternatives Considered

I've worked with Elan in the past, which is not included in the list. I think overall they are fairly similar, but Elan had a much better accounts receivable module. It had the ability to put in billing schedules and auto generate billings every month, something that Sage Intacct does not have.

Other Software Used

Tableau Cloud, Microsoft Excel

Likelihood to Recommend

I'm indifferent because while Sage Intacct is user friendly, there are still pieces that could be improved. I mentioned the smart rule scenario and how it can be overwritten in certain modules, and this in my opinion is a huge flaw. There is also an issue with duplicating locations. We use the location duplication tool to create new locations so that the info you need is already input. When you do this, it changes all of the prior locations to the new location created. This has really created a mess for us and the solution given to us was to stop duplicating items. Why even offer that feature? This in itself is reason enough for me not to want to recommend Sage intacct.

Sage Intacct Review

Overall Satisfaction with Sage Intacct