Salesforce.com is awesome!
October 06, 2015
Salesforce.com is awesome!
Score 10 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Modules Used
- SalesCloud
- Chatter
Overall Satisfaction with Salesforce.com
I am currently utilizing Salesforce.com for sales management, customer service case management, and reporting. I have utilized Force.com when I worked for a large healthcare company. It was a $2M upgrade project from .net technology. We converted over 100 customers on different revisions of a legacy .net platform into a single org Force.com platform. The project was the first IT supported Salesforce.com implementation in the company.
- Easy to use administrator user interface.
- Intuitive navigation.
- Excellent product for communication across departments.
- Ease of customization to meet various business types.
- It would be nice to merge opportunities.
- Parent Child relationship could be more robust.
- Increased pipeline accuracy due to visibility.
- Decreased sales cycle. Turning orders around quicker due to visibility.
- Higher renewal rating.
- Increased customer case closure speed.
I have used several other Customer Relationship Management tools in the past and Salesforce.com is by far the easiest to use. The ability to customize is fantastic. I highly recommend this product.