Salesforce.com is an impressive tool
May 03, 2021

Salesforce.com is an impressive tool

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • SalesCloud
  • Chatter
  • Knowledge

Overall Satisfaction with Salesforce.com

We use Salesforce.com through out our sales, implementation, support, and renewal phases. It gives us a central repository for tracking leads, companies, contacts, cases, renewal opportunities, and many other activities. Salesforce allows different functions to see the customer in different ways but still have a full view of the complete lifecycle, what is working, what is not.

Pros

  • Flexible
  • Robust
  • Customizable

Cons

  • Can be difficult to maintain
  • Too much data?
  • Some settings are buried
  • Quicker time through pipeline
  • More efficient renewals
  • Custom data pulls
Compared to GoldMine, the contrast is night and day. GoldMine is good and simple but extremely limiting in what it can do and doesn't work well across as many functions. Salesforce effortlessly provides strong tools for all roles within our organization allowing them a view and access to what they need.

Do you think Salesforce Sales Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce Sales Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce Sales Cloud again?

Yes

Learning how to customize Salesforce is not the easiest task ever but not overwhelming especially for the power and control you get. Once you have mastered what you need, usability, the ability to get the views, data, and tracking you need is painless. Also, with the ability to build custom processes any action is easily repeatable.
There is a large community of Salesforce users that is extremely happy to help. I haven't found a question I could not get answered by searching online. There are millions of users so someone has already tried what you are trying now, or at least close enough you can get the answers.
I don't know how we would run our business without Salesforce.com. The ability for all of our functions to have the ability to track their interactions in one place is important and no other tool works as well. From a client being an initial lead through a long standing customer, it is all here.

Salesforce Sales Cloud Feature Ratings

9.7
Customer data management / contact management
10
Workflow management
10
Territory management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
8
Contract management
9
Quote & order management
10
Interaction tracking
10
Channel / partner relationship management
10
Customer Service & Support ()
Not Rated
10.0
Lead management
10
Email marketing
10
9.5
Task management
9
Reporting
10
9.7
Forecasting
9
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
Scripting environment
10
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
8.0
Social data
8
Social engagement
8
10.0
Marketing automation
10
Compensation management
10
9.0
Mobile access
9

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