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Incredible CRM That Outperforms All It's Competitors
Updated March 21, 2022

Incredible CRM That Outperforms All It's Competitors

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Professional

Modules Used

  • SalesCloud
  • Force.com

Overall Satisfaction with Salesforce.com

We use Salesforce.com to manage our vendors & to work on the prospects pipeline. We use the Salesforce.com workflow to release the purchase order for our vendors. We automated the process using Salesforce.com.
  • Maintaining customer database
  • Helps us set up the workflow
  • Helps us to be very detailed when reporting to take strategic & logical decisions
  • Helps in storing the vendor-related files
  • Implementation takes a lot of time
  • A lot of bugs & errors in the implementation & early stages of deploying
  • Pricing is very high
  • It helped us in saving a lot of time by automating the workflow
  • ROI is somewhat satisfactory as it's serving its purpose but the pricing of this software is very high
  • It takes a lot of time for the implementation
  • Reporting is very detailed & can be customized
Its incredible software & serves its purpose. I give this rating because. 1. It helped us by automating the workflow. 2. Helps is managing our vendor's database & prospects pipeline. 3. Has lots of features 4. But the pricing is the only concern on why it doesn't score out of out.

Do you think Salesforce Sales Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Sales Cloud go as expected?

No

Would you buy Salesforce Sales Cloud again?

Yes

1. All the features are used effectively by us. 2. We use this product regularly as we have implemented the automated workflow through this.
1. It nearly has all the features that we were looking for. 2. So, no need for us to look beyond it.
Yes, I would be happier if the price could be more competitive. I agree the CRM is amazing but the pricing is very high.
Well Suited: It helped us in automating workflows. Initially, sales representatives in our organization used to coordinate & take approval from multiple stakeholders over mails but now through Salesforce.com, we have given a login to all the stakeholders & all the details will be assigned to them & they can look into it without the sales representatives intervention. In this way, a lot of time is saved by avoiding interactions. Less Suited: It takes a lot of time for implementation. Because of this lot of bandwidth goes for the people involved thereby reducing the efficiency of the people involved in their work.

Salesforce Sales Cloud Feature Ratings

8.9
Customer data management / contact management
9
Workflow management
10
Territory management
7
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
10
Quote & order management
9
Interaction tracking
9
Channel / partner relationship management
8
Customer Service & Support ()
Not Rated
8.5
Lead management
9
Email marketing
8
10.0
Task management
10
Reporting
10
9.0
Forecasting
10
Pipeline visualization
8
Customizable reports
9
8.5
Custom fields
9
Custom objects
9
Scripting environment
7
API for custom integration
9
10.0
Role-based user permissions
10
Single sign-on capability
10
8.5
Social data
8
Social engagement
9
8.5
Marketing automation
8
Compensation management
9
10.0
Mobile access
10

Using Salesforce.com

100 - Vendor Managers, Instock Team
100 - Basic ideas on the workflow
  • Time Saving
  • Automating workflow
  • Reducing manual dependencies
  • None
It serves its purpose

Evaluating Salesforce.com and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
Price: Price was very important for any business decision
Maybe I could negotiate better on the pricing terms.