Salesforce Sales Cloud review for small middle enterprise
March 19, 2024
Salesforce Sales Cloud review for small middle enterprise
Score 8 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Modules Used
- SalesCloud
Overall Satisfaction with Salesforce Sales Cloud
Problem:
1. Organising all new leads and sales acquisition of new customer within the organisation
2. To track the onboarding progress and stages of each customer with the customised customer pipeline within the organisation
3. To keep record of all sales and leads information such as customer name, contact, email and the interested products
4. To keep record of all quotation and customer purchases within the same platform for easy access
5. To build dashboard to show a holistic view of the sales performance and onboarding progress within the organisation
1. Organising all new leads and sales acquisition of new customer within the organisation
2. To track the onboarding progress and stages of each customer with the customised customer pipeline within the organisation
3. To keep record of all sales and leads information such as customer name, contact, email and the interested products
4. To keep record of all quotation and customer purchases within the same platform for easy access
5. To build dashboard to show a holistic view of the sales performance and onboarding progress within the organisation
- Custom pipeline, allowing us to create our own pipeline according to our business process
- Integration enablement, multiple tools that are being used within the organisation can be integrated together and reducing frictions
- Stability of the software, no downtime or error observed up until now
- Software cost, it could be fairly costly depending on the service and package subscribed
- User friendliness, it is difficult for a new user to adapt and understand how to use Salesforce Sales Cloud from the beginning without guidance
- Complex layout, layout could be complex when you have multiple platform created within Salesforce Sales Cloud. It's not so navigating friendly
- Holistic view of the sales performance
- Easy tracking of customer journey pipeline upon onboarding
- Consolidation of data into a single platform
Data integration is 1 of the most useful tools for organisation to grow. There are multiple tools that our organisation is using and with Salesforce Sales Cloud integration, it allow us to integrate customer data into different platform for further data analysation, customer support, customer segmentation and forecasting. It saved us from import data manually to other platform to run specific request which was requested.
Do you think Salesforce Sales Cloud delivers good value for the price?
Yes
Are you happy with Salesforce Sales Cloud's feature set?
No
Did Salesforce Sales Cloud live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Salesforce Sales Cloud go as expected?
Yes
Would you buy Salesforce Sales Cloud again?
Yes