Item: Salesforce Sales Cloud
Rating: 9
Author: Soumya Subhadarshi Behera

Use Cases and Deployment Scope

What I like best about salescloud are the possibility offered at personalization and flexibility level, the very high number of apps offered in the appexchange to supercharge your platform and the high security level now offered by the platform and transparency.Also the fact that it could be administered either by non-developer admin or expert dev for more customized features and integrations.

Pros and Cons

Buyer Engagement
Enablement & Sales Programs
Sales Engagement

Sales Analytics
Data Cloud
Lead Generation

Return on Investment

the Task object's limitation on rich text fields
some of the out of the box features cannot be updated using configuration.

Scalability

It is completly configurable with powerful declarative and programmatic capabilities.Appexchange offers several useful apps and the integration process is seamless.Easy reporting and advanced analytics features provide deep insights into sales and marketing metrics.The use of AI with Einstein Analytics offers predictive analysis and intelligent recommendations.One of the best aspects of Sales Cloud is its customization and flexibility.

Customer Data Management

Helps bring all the customer information in one place with easy search and historical data for every activity to give clear context in each account. Enables a quick look at open opportunities to help plan sales activities and next steps.

Alternatives Considered

Adobe Marketo Engage and HubSpot CMS Hub

Key Insights

Do you think Salesforce Sales Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Sales Cloud go as expected?

Yes

Would you buy Salesforce Sales Cloud again?

Yes

Other Software Used

AvesAPI, 4thOffice, ChromeOS

Likelihood to Recommend

I have found that Salesforce can be customized to do ANYTHING I need from it. Initially, the out-of-the-box experience was not ideal for the unique sales model and workflow that governs our business. It took some time, but after learning the deep capabilities of the platform, I have been amazed at what I can do with it. It has evolved into a tight fitting glove that fits every contour of our business.I'm a huge fan. This is a powerful platform. Do not under estimate Salesforce.

Effective integration tool for an improved & balanced goal

Software Version

Modules Used

Overall Satisfaction with Salesforce Sales Cloud