Service Cloud for the win
Updated March 10, 2020
Service Cloud for the win
Score 6 out of 10
Vetted Review
Verified User
Software Version
Professional
Overall Satisfaction with Salesforce Service Cloud
Salesforce Service Cloud is being used by multiple departments within my company. Especially in the Customer Experience department, it is utilized daily. It addresses the business problem of how to streamline the customer experience by allowing all information to be stored in one place, and utilizing the connection from other departments who also use Service Cloud.
- Provide new and innovative updates
- Easy to use yet modernized interface (the two are not always synonymous)
- Customization is not just available, it's encouraged
- Inconsistent speed and difficult to figure out where the issue stems from
- Issues not always addressed in an efficient amount of time
- Unexpected glitches lead to difficult workarounds
- Increased efficiency within customer interactions
- More accurate data representation due to all information being stored within one platform
- Streamlined training/onboarding process
Salesforce Service Cloud has a solid reputation and brand recognition. The interface is user friendly enough to be utilized across an entire company with varying employee tech exposure. Service Cloud was selected due to the integration options with other software companies and allowance for growth within the database in relation to growth seen in the company.
Do you think Salesforce Service Cloud delivers good value for the price?
Yes
Are you happy with Salesforce Service Cloud's feature set?
Yes
Did Salesforce Service Cloud live up to sales and marketing promises?
Yes
Did implementation of Salesforce Service Cloud go as expected?
Yes
Would you buy Salesforce Service Cloud again?
Yes