Item: Salesforce Service Cloud
Rating: 9
Author: Natalia Shlykova

Use Cases and Deployment Scope

We use Salesforce Service Cloud as a database of our students in an online school. We also use it to record each contact with them. It is comfortable to keep and share all information and updates with other departments of our company from all over the world because it used by people from managers to student advisers.

Pros and Cons

User friendly.
Fast technical support.
Trustful brand.

Rare bugs of saving updates.
So many updates which sometimes disorient me from known routine.

Return on Investment

Following numbers of interaction of clients.
Easy reports.
Easy sync with Microsoft office.

Alternatives Considered

SECockpit

I used other products in another company as a database and can say that Salesforce Service Cloud is much more user friendly for customer service needs and makes work faster to process than the named program before. Integration between departments is more clear and simple to access. No need to call your colleague to ask [for] detailed explanations of tickets.

Other Software Used

Talkdesk, Microsoft Teams, Microsoft 365 Business Premium

Likelihood to Recommend

It is a good platform to resolve customer service needs. I find it comfortable for daily work to record all updates of the progress of my students and the calls or other contacts which I made with the students or which made by somebody else. It is updating in real time which makes easy to use it with other people from company without missing any task.

Great for Customer service needs

Software Version

Overall Satisfaction with Salesforce Service Cloud