Salesforce Service Cloud has really helped!
February 20, 2024
Salesforce Service Cloud has really helped!
Score 8 out of 10
Vetted Review
Verified User
Software Version
Unlimited
Overall Satisfaction with Salesforce Service Cloud
We use Salesforce Service Cloud as our CRM platform. We create person accounts, cases, and orders. In addition, we also use Knowledge to attach technical information for our reps. Having this one pane of glass makes it simple for our reps to get a view of the latest happenings for our customers. This in turn gives them the ability to efficiently address customer concerns.
- View all customer details (cases, orders) in one pane of glass
- create workflows to update fields, statuses, and create records
- Update customer information (address, contact info) easily
- Ability to edit stock report types
- Easier access to data import wizard
- easier to share report folders with specific people
- one call resolution
- better agent experience
- quicker resolution time
Although we don't have many features enabled in terms of self help, being able to have access to customers via social media is very helpful to see what our customers are saying, good or bad. It also makes it easy to respond to customers via social media.
Do you think Salesforce Service Cloud delivers good value for the price?
Yes
Are you happy with Salesforce Service Cloud's feature set?
Yes
Did Salesforce Service Cloud live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Salesforce Service Cloud go as expected?
Yes
Would you buy Salesforce Service Cloud again?
Yes