Samanage can enable your path to Managed Services
November 03, 2017
Samanage can enable your path to Managed Services
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Samanage
We currently use Samanage to aid in our transition to a service management philosophy. We are still using SolarWinds as our incident manager, but are moving away from it. Our largest impact has been in Inventory/CMDB, Knowledgebase, Change Management, and contracts and purchasing
- With recent modifications , we find the Change Management features useful
- We like the contracts and purchase orders features
- Inventory/Asset management and CMDB have helped us track our resources.
- We struggle with integrating the asset management features with the purchasing features.
- We've not been able to take advantage of the process features within the service catalog. There's always some glitch that keeps us from getting an advertised benefit
- Most recently we're having trouble with secure SAML SSO, in that we don't have a development environment, so all users are affected when we try to improve the security of the signon.
- It's hard to measure, but it has forced us to look at services differently. If we could agree on our core services and publish them on the portal, we could make progress in service delivery.
- We've begun to structure our purchases and budgets better now that we have tracking and audit tools. It's created more transparency for both us and our customers
- Changes are better advertised, particularly when integrated with Zapier, and better tracked.
- ManageEngine
We had better response from the sales team, and a better trial version experience. It also seemed that we got more for our money.