Item: ScienceLogic SL1
Rating: 9
Author: Chris Ruffieux

Overall Satisfaction with ScienceLogic SL1

Implementation Rating

Implementations and upgrades over the years have mostly gone smoothly. We did run into some hurdles when we cutover from on-premise to their SaaS offering. However, the ScienceLogic team was transparent and did a good job working through issues. Now on SaaS, our environment performs better, has improved high availability, DR posture, and overall - upgrades tend to be smoother.

Use Cases and Deployment Scope

ScienceLogic SL1 is used as the primary observability platform to monitor the health of infrastructure and applications in our Corporate Data Centers and Market locations. An integration using SL1 PowerFlow, with ServiceNow has allowed us to automate Incident escalation in a fine-tuned manner, ensuring events get escalated to the correct teams and individuals. This automation has allowed us to minimize NOC staffing requirements, essentially adopting a lights-out posture and only requiring staff to manage/maintain the product. As an early adopter of SL1, the product has played a vital role in our business for years, giving us the confidence we need in observability.

Deployment

SaaS Only

Pros and Cons

Pros

ITSM workflow automation and monitoring
Seamless Integration with other observability platform tools
Provides context between infrastructure, application, and business services relationships

Cons

The elimination of on-premises collectors
Improve out-of-the-box reporting capabilities
Allow for more robust dashboards

Key Insights

Do you think ScienceLogic SL1 delivers good value for the price?

Yes

Are you happy with ScienceLogic SL1's feature set?

Yes

Did ScienceLogic SL1 live up to sales and marketing promises?

Yes

Did implementation of ScienceLogic SL1 go as expected?

Yes

Would you buy ScienceLogic SL1 again?

Yes

Return on Investment

PowerFlow integration along with internal process refinement allowed for the elimination of an off-shore NOC, driving significant savings annually.
Over the years, the elimination of many disparate monitoring systems, reducing expense and simplifying operations by adopting standards.
We significantly improved visibility into our IT landscape through a single pane of glass.
Pre-built integrations (Power Packs) allow for granular and application-specific monitoring allowing for the avoidance of investments to build new capabilities.

Infrastructure Visibility Rating

Alternatives Considered

BigPanda

In the AIOPS space, we looked at BigPanda alongside SL1 Advanced.

Other Software Used

Sumo Logic, New Relic

Likelihood to Recommend

SL1 is well-suited for a complete out-of-the-box IT infrastructure monitoring and AIOPS platform that functions well for environments of all sizes, including large-scale implementations requiring multi-tenancy. In areas where it is less appropriate, APM, for example, integrations are straightforward and therefore not a problem. The product is easy to use and intuitive. The auto-discovery feature allows you to realize value out of the product in days/weeks, not months.

Comments

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Kyra Ecker
(Vendor Representative) commented 2 years ago
Chris - Thank you for taking the time to write your review on SL1. Your experience as an early adopter and sharing of what you've been able to accomplish is insightful to those making future purchasing decisions. We appreciate your candid feedback in many forums!

SL1 - Early Adopter