Screenconnect a challenger better than the originals
July 29, 2016

Screenconnect a challenger better than the originals

Frédéric Léger | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScreenConnect

We use screenconnect for remote management and support, for internal and customers needs, under windows, linux and mac osx computers.
  • managing computers from other systems (multi-OS capabilities).
  • cloud dashboard permit to monitoring computers with screenconnect are alive.
  • Feature to use a dedicated screenconnect server for private network in sensitive customes (medical, research and devlopment, etc.).
  • The java jre client is sometime a difficulty for screenconnect acceptance. I prefer native code by platform.
  • The online documentation needs to be more complete.
  • Generating a new screenconnect client for EACH support session (in the remote computer) is not ergonomic.
  • Offers the best advantages for this tool category, with good pricing. So, the ROI is very good.
Permit use Saas or promise proxy server, real multi-OS, dashboard monitoring.
Very efficient for remote support and administration in multi-OS environment. In linux needs to package the application with native package manager (at least Debian, Ubuntu, CentOS/RHEL). The pricing is good (and really better than gotomeeting/teamviewer).

ConnectWise ScreenConnect Feature Ratings

Screen sharing
9
File transfer
10
Over-the-Internet remote session
9
Remote management of servers & workstations
9
Remote Active Directory® management
8
Centralized management dashboard
9
Annotations
4
Monitoring and Alerts
6
Multi-platform remote control
10