Perfect for remote support / management!
Updated October 26, 2017

Perfect for remote support / management!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

ScreenConnect allows me to manage customer PC's and servers from the comfort of my own desk. I like the toolbox feature to quickly download the tools I need for the job on my clients' computer.
  • Easy to use: when instructing over the phone to a customer. But also for technicians.
  • Stability: I've never had a crash or other weird thing happen with ScreenConnect.
  • Powerful: It has some features that I couldn't live without, like the toolbox.
  • Adding more servers for EU customers. Currently, my business is in the Netherlands. I experience a bit of latency sometimes.
  • No more having to drive to a customer to solve a small problem
  • Easy to perform scheduled maintenance from remote
  • TeamViewer was hacked recently and I don't like the way they handled it.
  • Bomgar was way too expensive.
I like ScreenConnect better, and it's cheaper than the above mentioned competitors.

Very easy to use, powerful features.
White labeling and complete control.

ConnectWise Control Feature Ratings

Screen sharing
9
File transfer
9
Over-the-Internet remote session
9
Initiate remote control from mobile
7
Remote management of servers & workstations
9
Centralized management dashboard
9
Annotations
7
Multi-platform remote control
9

ConnectWise Control (formerly ScreenConnect) Reliability