Perfect for remote support / management!
Updated October 26, 2017

Perfect for remote support / management!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

ScreenConnect allows me to manage customer PC's and servers from the comfort of my own desk. I like the toolbox feature to quickly download the tools I need for the job on my clients' computer.
  • Easy to use: when instructing over the phone to a customer. But also for technicians.
  • Stability: I've never had a crash or other weird thing happen with ScreenConnect.
  • Powerful: It has some features that I couldn't live without, like the toolbox.
  • Adding more servers for EU customers. Currently, my business is in the Netherlands. I experience a bit of latency sometimes.
  • No more having to drive to a customer to solve a small problem
  • Easy to perform scheduled maintenance from remote
  • TeamViewer was hacked recently and I don't like the way they handled it.
  • Bomgar was way too expensive.
I like ScreenConnect better, and it's cheaper than the above mentioned competitors.

Very easy to use, powerful features.
White labeling and complete control.

ConnectWise Control Feature Ratings

Screen sharing
File transfer
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Centralized management dashboard
Multi-platform remote control

ConnectWise Control (formerly ScreenConnect) Reliability